Howdy partners! At Western Cowboy Series, we aim to provide you with the finest western gear and the best customer service this side of the Mississippi. Below you’ll find answers to our most commonly asked questions. If you don’t find what you’re looking for, don’t hesitate to reach out to our friendly team.

About Our Products

What kind of products do you sell?
We specialize in premium western gear including cowboy hats (like our Felt Cowboy Hats and Kids’ Cowboy Hats), horse tack (Headstalls, Horse Blankets), ranch supplies (Barn Supplies, Fencing Supplies), and authentic western apparel (Chaps & Chinks, Breast Collars). Whether you’re working the ranch or dressing for the rodeo, we’ve got you covered.
Are your products authentic western gear?
You bet! Every item in our catalog is selected with the same care a cowboy chooses his trusty steed. We source quality materials and work with craftsmen who know their way around proper western gear.
Do you offer products for kids?
Yes indeed! We carry Kids’ Cowboy Hats and Kid Ropes specially designed for our younger buckaroos. Nothing warms our hearts more than seeing the next generation embrace the western lifestyle.

Ordering & Account Questions

How do I create an account?
When you make your first purchase, you’ll have the option to create an account for faster checkout next time. Just like breaking in a new saddle, it gets easier with time!
I forgot my password. What should I do?
No need to wrangle with this problem! Click on “Forgot Password” at login and we’ll send you instructions faster than a mustang at full gallop.
Can I change or cancel my order after it’s placed?
If your order hasn’t shipped yet (usually within 1-2 business days), we might be able to lasso it back. Contact us immediately at [email protected] and we’ll do our darndest to help.

Payment Methods

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Our checkout is as smooth as a well-oiled saddle, partner!
Is my payment information secure?
We guard your information tighter than a rancher guards his prize bull. All transactions are processed through secure, encrypted systems.

Shipping & Delivery

Where do you ship?
We ship worldwide to most locations (excluding some Asian countries and remote areas that even the Pony Express wouldn’t attempt). Whether you’re in the heart of Texas or the plains of Australia, we’ll get your gear to you.
What are my shipping options?
We offer two trusty shipping methods:
  • Standard Shipping ($12.95) – Handled by DHL or FedEx, arrives in 10-15 business days after shipping
  • Free Shipping (orders over $50) – Shipped via EMS, arrives in 15-25 business days after shipping
All orders take 1-2 business days to process before shipping.
How can I track my order?
Once your order ships, you’ll receive tracking information faster than you can say “yeehaw!” You can follow your package’s journey from our warehouse in San Francisco right to your doorstep.
What if my delivery is delayed?
While we aim to deliver quicker than a jackrabbit, sometimes circumstances beyond our control (like bad weather or peak seasons) might slow things down. If your delivery is taking longer than expected, check your tracking info or contact us at [email protected].

Returns & Exchanges

What’s your return policy?
If your gear doesn’t fit like your favorite pair of boots or isn’t quite what you expected, we offer easy returns within 15 days of delivery. Just contact our friendly customer service team, and we’ll make it right – that’s the Western Cowboy Series way.
How do I return an item?
Contact us at [email protected] to initiate your return. We’ll provide instructions on where to send the item. Please include your order number and reason for return.
When will I get my refund?
Once we receive your returned item, we’ll process your refund faster than a cowboy can rope a calf. Refunds typically appear in your account within 5-10 business days.

Contact Us

How can I contact customer service?
We’re always happy to hear from our fellow western enthusiasts! You can reach us at [email protected]. Our mailing address is:

Western Cowboy Series
1818 Forest Avenue
San Francisco, US 94143

Happy trails and happy shopping from all of us at Western Cowboy Series!